Like many aspects of technology, user experience (UX) design is both an art and a science. It blends the art of human understanding with the science of technology. When done well, UX transforms a bunch of complex code from siloed features into an end-to-end user experience that is elegant, intuitive, and highly effective. UX is the great humanizer in the room.
ARMATURE has its roots in UX, and you won’t meet a more passionate advocate for the user than our CEO, Dave McTaggart. He has built a team of like-minded enthusiasts, professionals with the perfect mix of curiosity and chops to create software solutions that sing with simplicity, despite their highly sophisticated capabilities.
This drive to simplify the complex is especially critical in the world of quality management, where nothing is inherently easy. The strictly-defined processes that quality professionals use to measure compliance and uphold standards benefit from a software foundation that walks you through the steps so that you know exactly what is required of you—and your suppliers and institutions—at every turn.
ARMATURE’s UI/UX team spends a lot of time communicating with customers in order to understand their needs and translate those needs into a satisfying experience at every touchpoint. How do we best display information in the mobile app versus the desktop version of our software? What’s the smartest way to map questions to standards, and how should we organize the documentation that accompanies accreditation and quality management? Our UX designers answer these questions along with many others, and they also play a key role in the user acceptance testing (UAT) phase of each project, making sure each customization is executed in the best possible way for the people who will use the software.
The Next Web enumerates 8 habits of awesome UX designers, and the list really speaks to us. It covers key UX skills such as listening to users and designing for tasks, not screens. The full article is worth a read for everyone who wants to know what makes us tick, and what causes our quality management solutions to stand out from the competition. That jai ne se quois that keeps our customers coming back for more? That’s UX, our focus on designing for the ones who matter most—our users.