- What’s the difference between “configurable” and “customizable”?
“Configurable” means you can modify the tool on your own through the software interface; “customizable” means you need to have changes developed by us, for an additional charge. Most changes fall into the “configurable” category, but more substantive ones may require customization. Reach out to us to talk specifics.
- What kind of IT/Help Desk support do you offer?
ARMATURE is here for you! We are passionate about our solution, and ninjas at troubleshooting bugs (on the rare occasions they pop up), so you can reach out to us with confidence whenever you need support.
- How many users can access my ARMATURE solution?
As many as you need! It’s easy to grant access to staff, suppliers, and institutions, and set permissions for each user. As you can imagine, accreditors and manufacturers will have more comprehensive access than institutions and suppliers—this is by design.
- Tell me about the tools—technology, specs, etc.
We’re always on the hunt for new solutions that can make our product work even better for our customers. ARMATURE cultivates a culture of curiosity and employs a team of passionate learners, so we’re not married to a single technology or way of doing things. That’s how it should be, because embracing the new is how innovative software gets built. But while we’re quick to grab the latest and greatest technologies, we’re also extremely rigorous in our testing and vetting, so you can always feel confident that our solutions are both strong and stable. To find out our current specs, contact us—we’d be proud to share them with you.
- Is the ARMATURE tool designed to be a cloud-based (SaaS) or on-premise solution?
We support both on-premise and cloud deployments. If you choose to have the software installed on your own servers, you will be responsible for the maintenance of the server, but if you choose to have us host it on the cloud, we will handle all software patches, maintenance, and upgrades on your behalf.
- Is it possible to log an issue/record an observation outside of the standard audit cycle?
Yes! Because we recognize that quality issues and events can happen at any time, we have included the functionality to log/track issues as they occur, even outside of the standard audit cycle.
- Do you provide end user/staff training?
Absolutely. Our approach to implementation and training is customer-driven and flexible: we can train your system users in an iterative manner, acclimating them one module at a time, or provide a full system training with as-needed refreshers down the line. Training can be conducted in-person or virtually, based on your needs and preferences. We’re determined to help you harness the full power of our software and will work closely with you to make that happen through robust and effective training.
- How long will it take to implement the solution?
Our software is designed to meet 80 to 90 percent of your needs out-of-the-box, with the remaining functionality built as customizations. This means that, in most cases, our customers are up and running in 3-6 months. We’re committed to collaborating with you to ensure a smooth implementation–on a timeline that works for you.