Past, Present & Future: A Commitment to Accreditation

ARMATURE has been building software for the accreditation community for more than 15 years, and as you can imagine, we’ve changed a lot in that time. We’ve changed names, moved offices, and updated our product and tech stack countless times to stay ahead of the curve. One constant, though, is our CEO Dave McTaggart.

In advance of next week’s big accreditation conference, we sat down with Dave to talk about the past, the present, and the future of ARMATURE’s accreditation management software.

Let’s dig in.

How did ARMATURE get its start?

In the year 2000, my previous business partner and I started a custom solutions company. We built software for content management, ecommerce, and every aspect of enterprise technology that you can think of. About two years into that, we found two local accreditation bodies who needed help. They were looking for a better way to keep track of their complex processes, and we began to apply our trade to create a framework and a system of components that could address the unique needs of accreditors.

So you didn’t choose accreditation, it chose you?

Yes. In the beginning, we fell into accreditation–fell into it and fell in love with it. We didn’t know it existed until we had our first clients, and as we started working with accreditors, we learned that they needed technology solutions in the areas we loved most: document management, content management, audits, assessments, surveys, self-studies. Accreditors are the perfect canvas for us to practice our technical arts. So, after our first two customers, we kept going and developing more technology, and we found that accreditation is unique in the sense that it offers our folks a channel to be able to express every aspect of technical creativity, and you don’t find that in many disciplines.

How do you ensure your customers always stay ahead?

Our product-first methodology allows us to serve our customers in the best way possible. We come from a background of custom solutions for accreditors, and we know how difficult, costly, and time-consuming that is. By always focusing on an out-of-the-box solution that can get accreditors up and running very quickly, we’re better able to meet their needs. They can use our out-of-the-box product as a canvas to work with us and get what they need into the software, and take upgrades from the community. It really ensures that they always have best-of-class, not only from what they’ve developed, but from what everyone around them has developed as well.

What’s the five-year plan?

The five-year plan is to work more closely with our customers, get them embedded into our product development efforts, to listen to what they’re saying, and to be able to turn those ideas into new and innovative features that we give back to the community. We have multiple customers right now who work with us directly on our product backlog, so on a week-to-week, month-to-month basis, we’re building into our solution, into their solution, and into the community’s solution, the features that they’re coming up with by working with their constituents every day. By using that mentality to continue to innovate, I think it ensures that we help not only individuals, but the entire community, stay one step ahead.

The future of accreditation sounds bright indeed. Thanks, Dave.

Absolutely. I’m looking forward to seeing old friends and meeting new ones at ASPA next week!

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