ARMATURE Software Insights from a Former Accreditor

Megan Seid knows accreditation. Before she joined ARMATURE in September of 2016, she worked as an Accreditation and Reaccreditation Specialist for the American Society of Appraisers (ASA), where she processed approximately 200 accreditation applications and 500 reaccreditation applications (not to mention countless phone calls and emails) per year. Now she works as a Support Administrator for ARMATURE, helping our accreditation and quality management customers maximize their experience with our software. We had a hunch that Megan’s accreditation background, combined with her intimate knowledge of our technology and software, would yield some interesting insights in an interview. We were right.

So tell me what you do here at ARMATURE.

I’m a Support Administrator, and my main responsibility is to handle customer support tickets—I coordinate with developers on assignments, track support hours, respond to tickets, provide updates to customers, and make sure that the tickets are completed on time. I also work on QA assignments, filling in on testing and setting up standards, assessments, and process templates for our customers.

So you stay busy!

Sure do.

And before you joined us, you worked in accreditation and certification.

Yes, I worked at the American Society of Appraisers, which offers accreditation for different types of appraisers. I was responsible for handling customer service and anything related to the accreditation process: letting people know what the requirements were, processing their applications, helping them through the accreditation process, coordinating with reviewers, you name it.

So you were the one people called every time they needed a status update.

That’s right. Pretty much every person who applied would have to call me because these processes are always so complicated, so you can’t just go on the website and read a document to figure out what you need to do. You need more of a guide to follow.

I’m sure that ate up a lot of your time.

It did. I was happy to do it, because I really enjoy customer service, but the process was not the most efficient.

Now that you work on the other side of things, what aspects of our accreditation management software do you think are most helpful to accreditors?

Process management is a huge help, because it keeps track of where everything stands. Instead of having to call someone like me, organizations and auditors can log in to their dashboards to find out what stage they’re in, where they are with the requirements, and generally get a sense of what they need to do next to keep the process moving forward. It’s also a great tool for staff, because they can see where any program or institution is in the process, and it gives them the ability to drill down into the details so they can identify opportunities for process improvement. It’s just a smart feature, and critically important for an industry as process-driven as accreditation.

What else?

Notifications are incredibly useful. Accreditation involves so many moving parts, and so many stakeholders, that it’s easy for things to fall between the cracks if you’re not careful. ARMATURE’s notifications feature eliminates that problem by showing you, right when you log in, everything you need to know. And it also records everything on the dashboard so there’s a trail you can refer back to—very helpful for accreditors who manage lots of individuals, programs, and organizations seeking accreditation. Nothing gets lost, and no one can claim that they didn’t get their notifications. It’s all recorded, right there.

Seems so simple, but I know there’s powerful technology at work behind the scenes.

Definitely. That’s part of what drew me to ARMATURE. I was taking on more and more technical responsibilities in my former jobs, and I found that I really enjoy the tech side of things. When I got the opportunity to work for a leading tech vendor in accreditation, it seemed too good to be true. I jumped at the chance.

We’re lucky to have you. One final thing: I understand you served as a professional cheerleader for the accreditation industry. Tell me about that.

(Laughs) I guess you could say that. I majored in communications and marketing, and my early jobs involved lots of trade show appearances. I started working for the Brick Industry Association, and then moved into health care credentialing, and then to the American Society of Appraisers. During that time, I did a lot of promotions work, especially for ASA, where I promoted the value of accreditation—and our accredited appraisers specifically—to the community.

So you understand how important accreditation is for professionals and institutions—it’s that stamp of quality that inspires public trust and ensures excellence.

Absolutely. That’s why the process is so lengthy and complicated, because there’s a lot that accreditors need to do to guarantee quality. But it’s meaningful work, and that’s something I feel grateful to support.

This has been awesome. Thanks, Megan!

My pleasure.

 

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