Quality Conversations: Organizational Excellence Specialists

What are excellence models, and how can organizations use them to drive quality and boost performance? Dawn Ringrose, Principal of Organizational Excellence Specialists, is an expert on excellence models—and a big believer in their benefits. Since 1984, Dawn has been helping organizations across the public, private, and non-profit sectors fine-tune their culture and operations to…


Quality Conversations: American Culinary Federation

A conversation with Lori Weber of the American Culinary Federation is warmer than a preheated oven and more cheerful than a plate of macaroons—in other words, a real treat. As the ACF’s director of education and programs, Lori plays a key role in promoting the professional image of American chefs worldwide through culinary education at…


Quality Conversations: When Quality Takes the Lead

What role should quality professionals play in driving organizational success? What built-in advantages do quality teams have when it comes to setting the strategic agenda for the business? Mike Turner, Managing Partner of Oakland Consulting, has been pondering these questions—and many others—for years. As an experienced business consultant who specializes in bridging the gap between…


Quality Conversations: The QMS Software Buyer’s Perspective

With their ears to the ground and their fingers on the pulse, the ARMATURE sales team is a treasure trove of insights when it comes to understanding today’s quality buyers. Our team spends their days engrossed in conversations with quality leaders, seeking to learn more about their compliance challenges, process nuances, and software needs. We…


Quality Conversations: The Chartered Quality Institute

  Here at ARMATURE, we love having quality conversations. We take every opportunity to learn about quality and we don’t shy away from the big questions: What challenges do you face as a quality professional? What are your proudest quality management moments? What lessons do you have to share with the community? And what does…


Quality Conversations: Houston Wire & Cable

It’s not every day that we get to geek out about quality with a company that truly gets it, but that’s exactly what happened when we interviewed Houston Wire & Cable. HWC caught our attention because its commitment to quality has paid off in spades—not only is NASDAQ singing its praises, but customers have come…


Quality Conversations: Universal Polymer & Rubber

What is the state of manufacturing in America? This question has been on our minds for some time now, and after reading articles and reports on the subject, we decided to take a closer look by talking to some of the men and women on the front lines of the industry. The following interview with…


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